We have experienced an issue with our shared E-mail server and need to run a quick diagnostic. The server will go offline immediately. This page will be updated as soon as the server is back online. During this time you will be unable to receive E-mail and will not be able to send E-mail if [...]
We just found out that no reply E-mails were sent from our support ticketing system between 05.11.2009 1:21 PM through 05.14.2009 5:16 PM. If you sent an E-mail to support@atlantisnet.com, billing@atlantisnet.com, sales@atlantisnet.com or tbn@atlantisnet.com and have not received a reply, then login via the website to view the status of your requests: http://support.atlantisnet.com/
There was an unexpected change to our DNS servers last night which may prevent users from sending and/or receiving E-mail. If you are experiencing these issues, then please make sure that your E-mail software account settings use the following servers: Outgoing SMTP Server: mail.atlantisnet.com Incoming POP3/IMAP Server: mail.atlantisnet.com If you had to make the server [...]
We were notified of an issue at 7:37 AM Pacific Time that some customers were experiencing slow network connectivity and in rare cases a loss of network connectivity for brief periods of time. Working with our upstream Internet provider, we were able to isolate the issue to a specific switch on a border router within [...]
At 11:52 AM PST we lost our primary E-mail server for the sending (SMTP) and receiving (POP3/IMAP) of E-mail. We have diagnosed the problem with Dell technical support and they have dispatched a technician with parts to resolve the issue. The technician is scheduled to arrive by 6 PM today. Until the server is back [...]
At approximately 9:15 AM PST we lost power to 8 servers hosted in our Costa Mesa facility. This power failure is localized to a specific power distribution unit located within a single rack at the facility and is not building or facility wide. This post will be updated with the latest developments. Please check back [...]
Atlantis International, LLC and MX Logic have partnered together to provide advanced anti-spam E-mail filtering. Here is what the system can do: * Advanced Spam Blocking - Proven effective in blocking over 99 percent of all spam. - System combines the most effective spam-fighting techniques. - Continually updated to defend against the latest spam threats. [...]
Atlantis International, LLC (AtlanisNet) is moving to a new facility located in Costa Mesa, CA. Our primary telephone number and toll-free number will not change. However, we do have a new fax number. Please visit our contact us page for our updated information.
At approximately 15:30 PST we lost power to all equipment hosted in our Costa Mesa facility. This power failure is localized to specific cabinets at the facility and is not building wide. We are working with engineers to resolve this issue as soon as possible. This post will be updated with the latest developments. Please [...]
This morning one of the Real-time Blackhole Lists ("RBL") we use to help filter inbound E-mail for SPAM was taken offline. The specific RBL was blackhole.securitysage.com. Apparently this domain name expired and was not renewed. Our gateway server than started to reject some inbound mail because it was unable to reach this RBL. We have [...]