Seasons Greetings!
Happy Holidays At this joyous time of year, we are grateful for our work with you. We wish you abundance, happiness, and peace in a new year filled with hope. http://newsletter.atlantisnet.com/201112.html
12
18, 2011
12
18, 2011
Holiday Hours – 2011/2012
In observance of Christmas and the New Year, our offices will be closed from December 24th, 2011 through January 2nd, 2012. However, our support staff will be on call during this period. If you need anything during this time, please send an email message to Support@AtlantisNet.com.
06
10, 2011
E-mail Server Upgrade Sun, Jun 12
WHAT: In order to better serve you and for increased performance, AtlantisNet will be performing a server hardware and software upgrade on Sunday, June 12, 2011 at 9:00 PM Pacific Time. At this time, all SMTP, IMAP, POP3 and WebMail E-mail services will be unavailable until the upgrade is complete. This upgrade consists of moving [...]
05
28, 2010
Upgraded Support System
Welcome to our newly upgraded support system. This new system incorporates our ticketing system, knowledge base, news and now live chat capabilities.
05
3, 2010
Encrypted Email Now Available
You may now read your email securely using SSL encryption when accessing our WebMail system. In addition, you may also configure your email client software to send email using SSL encryption. To do so, simply enable SSL encryption and change the SMTP server port to 465. If your client asks for an authentication type, select [...]
12
12, 2009
Connectivity Issues
Curious about the connectivity issues on our network today? Please follow us on Twitter @atlantisnet or click on the following URL: http://twitter.com/atlantisnet All information regarding the issues today can be found on our constantly updated Twitter feed.
05
20, 2009
Mail Server Offline
We have experienced an issue with our shared E-mail server and need to run a quick diagnostic. The server will go offline immediately. This page will be updated as soon as the server is back online. During this time you will be unable to receive E-mail and will not be able to send E-mail if [...]
05
14, 2009
No Emails from Support System
We just found out that no reply E-mails were sent from our support ticketing system between 05.11.2009 1:21 PM through 05.14.2009 5:16 PM. If you sent an E-mail to support@atlantisnet.com, billing@atlantisnet.com, sales@atlantisnet.com or tbn@atlantisnet.com and have not received a reply, then login via the website to view the status of your requests: http://support.atlantisnet.com/
05
12, 2009
Having Problems Sending or Receiving E-mail?
There was an unexpected change to our DNS servers last night which may prevent users from sending and/or receiving E-mail. If you are experiencing these issues, then please make sure that your E-mail software account settings use the following servers: Outgoing SMTP Server: mail.atlantisnet.com Incoming POP3/IMAP Server: mail.atlantisnet.com If you had to make the server [...]
01
11, 2008
Slow Connectivity
We were notified of an issue at 7:37 AM Pacific Time that some customers were experiencing slow network connectivity and in rare cases a loss of network connectivity for brief periods of time. Working with our upstream Internet provider, we were able to isolate the issue to a specific switch on a border router within [...]