We were notified of an issue at 7:37 AM Pacific Time that some customers were experiencing slow network connectivity and in rare cases a loss of network connectivity for brief periods of time. Working with our upstream Internet provider, we were able to isolate the issue to a specific switch on a border router within their facility. The equipment was power cycled and all service returned to normal operation at 8:18 AM Pacific Time.
AtlantisNet, and our provider, are closely monitoring all network traffic in case the issue presents itself again. If necessary we have a plan to move all traffic routes through a different router. However, we feel that this issue is not the fault of any specific hardware and was simply resolved by power cycling the system.
We apologize for any inconvenience this may have caused you or your customers. If you require any additional information, please send an E-mail to firstname.lastname@example.org.