WHAT: In order to better serve you and for increased performance, AtlantisNet will be performing a server hardware and software upgrade on Sunday, June 12, 2011 at 9:00 PM Pacific Time. At this time, all SMTP, IMAP, POP3 and WebMail E-mail services will be unavailable until the upgrade is complete. This upgrade consists of moving [...]
Welcome to our newly upgraded support system. This new system incorporates our ticketing system, knowledge base, news and now live chat capabilities.
You may now read your email securely using SSL encryption when accessing our WebMail system. In addition, you may also configure your email client software to send email using SSL encryption. To do so, simply enable SSL encryption and change the SMTP server port to 465. If your client asks for an authentication type, select [...]
Curious about the connectivity issues on our network today? Please follow us on Twitter @atlantisnet or click on the following URL: http://twitter.com/atlantisnet All information regarding the issues today can be found on our constantly updated Twitter feed.
We have experienced an issue with our shared E-mail server and need to run a quick diagnostic. The server will go offline immediately. This page will be updated as soon as the server is back online. During this time you will be unable to receive E-mail and will not be able to send E-mail if [...]
We just found out that no reply E-mails were sent from our support ticketing system between 05.11.2009 1:21 PM through 05.14.2009 5:16 PM. If you sent an E-mail to firstname.lastname@example.org, email@example.com, firstname.lastname@example.org or email@example.com and have not received a reply, then login via the website to view the status of your requests: http://support.atlantisnet.com/
There was an unexpected change to our DNS servers last night which may prevent users from sending and/or receiving E-mail. If you are experiencing these issues, then please make sure that your E-mail software account settings use the following servers: Outgoing SMTP Server: mail.atlantisnet.com Incoming POP3/IMAP Server: mail.atlantisnet.com If you had to make the server [...]
We were notified of an issue at 7:37 AM Pacific Time that some customers were experiencing slow network connectivity and in rare cases a loss of network connectivity for brief periods of time. Working with our upstream Internet provider, we were able to isolate the issue to a specific switch on a border router within [...]
At 11:52 AM PST we lost our primary E-mail server for the sending (SMTP) and receiving (POP3/IMAP) of E-mail. We have diagnosed the problem with Dell technical support and they have dispatched a technician with parts to resolve the issue. The technician is scheduled to arrive by 6 PM today. Until the server is back [...]
At approximately 9:15 AM PST we lost power to 8 servers hosted in our Costa Mesa facility. This power failure is localized to a specific power distribution unit located within a single rack at the facility and is not building or facility wide. This post will be updated with the latest developments. Please check back [...]