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So far AtlantisNet has created 31 blog entries.
03 8, 2007

Verizon DSL Customers

By |2015-04-27T03:02:55+00:00March 8th, 2007|News|Comments Off on Verizon DSL Customers

We have been made aware that certain customers are unable to reach our network. So far these customers all have DSL service through Verizon. We are unsure if this new issue is related to the issues from the last few days. This could also be an localized issue with Verizon customers only. We are current [...]

03 7, 2007

Emergency Hardware Upgrade

By |2017-08-27T15:22:46+00:00March 7th, 2007|News|Comments Off on Emergency Hardware Upgrade

n order to help prevent a similar issue from happening again, Atlantis International, will be performing a hardware upgrade tomorrow. We will be replacing our current Cisco router with a new model. We do not know the exact time of the upgrade since we are waiting for an overnight DHL shipment, but expect it to [...]

03 6, 2007

Emergency Maintenace Scheduled

By |2015-04-27T03:02:50+00:00March 6th, 2007|News|Comments Off on Emergency Maintenace Scheduled

We have received confirmation that MegaPath will perform their emergency maintenance. However, it is not scheduled for late Tuesday night but instead very early Wednesday morning. Below is a copy of the E-mail we received. They have also asked that we perform some additional tests with them this afternoon. Therefore we will be bring up [...]

03 5, 2007

Network Congestion

By |2017-01-27T00:25:11+00:00March 5th, 2007|News|Comments Off on Network Congestion

Cause of Network Outage Identified? One of our attempts to get action on this issue has paid off. We have been contacted, and are working with, an extremely knowledgeable network engineer about our circuit. The engineer has determined that a routing issue with one of their core routers may be causing our issue. Unfortunately this [...]

03 4, 2007

All Services Restored

By |2015-04-27T03:02:33+00:00March 4th, 2007|News|Comments Off on All Services Restored

All servers hosted in our Santa Ana and Costa Mesa facility are now accessible on the Internet. We have been communicating constantly with MegaPath concerning our connectivity issue. They have assure us that our issue has been escalated to management, a senior engineer has been paged and that our ticket has been escalated to the [...]

03 4, 2007

New DNS Server

By |2015-04-27T03:02:27+00:00March 4th, 2007|News|Comments Off on New DNS Server

Late last night we installed a new DNS server in our Costa Mesa facility and all users hosted in that facility should have full service within a couple of hours. Also, customers who host their DNS with us and use external servers should be able to access these external servers within a couple of hours. [...]

03 3, 2007

Partial Outage

By |2015-04-27T03:02:22+00:00March 3rd, 2007|News|Comments Off on Partial Outage

Early this morning we experienced a partial Internet outage. Our upstream provider MegaPath Networks, stopped forwarding traffic to us via one of our Internet circuits. Our other circuit supplied to us by Earthlink, Inc. was unaffected. This lead to approximately 50% of our visitors to not be able to access our network (visitors coming in [...]

08 28, 2006

Email Server

By |2015-04-27T03:02:15+00:00August 28th, 2006|News|Comments Off on Email Server

Email Server Update All queued E-mail messages from 8:30 AM PST have been delivered to user's mailboxes. Although we strive to make sure our systems are up 100% of the time, sometimes events happen which are beyond our control. We believe our uptime percentage is one of the best in the industry. The last unplanned [...]

08 20, 2005

Mail Service

By |2017-01-27T00:25:11+00:00August 20th, 2005|News|Comments Off on Mail Service

Mail Service Restored All E-mail services have been restored as of 2:15 PM PST. Thank you again for your patience. Mail Service Down We are currently experiencing an issue with one of our mail servers ( At this time, the server is unable to process outgoing SMTP mail and incoming POP3/IMAP mail. We are working [...]

02 19, 2004

Support Ticketing System

By |2017-01-27T00:25:11+00:00February 19th, 2004|News|Comments Off on Support Ticketing System

Atlantis International has installed an online support ticketing system (SmarterTicket) in order to better serve our current and future customers. This system will accept requests via E-mail or through an online web interface. All requests will be assigned a unique ticket number for tracking purposes. All correspondence and even ticket resolutions are permanently stored and [...]