Late last night we installed a new DNS server in our Costa Mesa facility and all users hosted in that facility should have full service within a couple of hours. Also, customers who host their DNS with us and use external servers should be able to access these external servers within a couple of hours. [...]
Early this morning we experienced a partial Internet outage. Our upstream provider MegaPath Networks, stopped forwarding traffic to us via one of our Internet circuits. Our other circuit supplied to us by Earthlink, Inc. was unaffected. This lead to approximately 50% of our visitors to not be able to access our network (visitors coming in [...]
Email Server Update All queued E-mail messages from 8:30 AM PST have been delivered to user's mailboxes. Although we strive to make sure our systems are up 100% of the time, sometimes events happen which are beyond our control. We believe our uptime percentage is one of the best in the industry. The last unplanned [...]
Mail Service Restored All E-mail services have been restored as of 2:15 PM PST. Thank you again for your patience. Mail Service Down We are currently experiencing an issue with one of our mail servers (mail.atlantisnet.com). At this time, the server is unable to process outgoing SMTP mail and incoming POP3/IMAP mail. We are working [...]
Atlantis International has installed an online support ticketing system (SmarterTicket) in order to better serve our current and future customers. This system will accept requests via E-mail or through an online web interface. All requests will be assigned a unique ticket number for tracking purposes. All correspondence and even ticket resolutions are permanently stored and [...]
In an effort to reduce SPAM mail received by our customers, Atlantis International is beta testing a new advanced anti-spam E-mail server. This new server filters on numerous criterias. Early tests show a decline of SPAM by 80-95%. We hope to have the new server fully online for all our customers in March, 2004. This [...]