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05 14, 2009

No Emails from Support System

By |2015-04-27T03:03:38+00:00May 14th, 2009|News|Comments Off on No Emails from Support System

We just found out that no reply E-mails were sent from our support ticketing system between 05.11.2009 1:21 PM through 05.14.2009 5:16 PM. If you sent an E-mail to support@atlantisnet.com, billing@atlantisnet.com, sales@atlantisnet.com or tbn@atlantisnet.com and have not received a reply, then login via the website to view the status of your requests: http://support.atlantisnet.com/

05 12, 2009

Having Problems Sending or Receiving E-mail?

By |2015-04-27T03:03:33+00:00May 12th, 2009|News|Comments Off on Having Problems Sending or Receiving E-mail?

There was an unexpected change to our DNS servers last night which may prevent users from sending and/or receiving E-mail. If you are experiencing these issues, then please make sure that your E-mail software account settings use the following servers: Outgoing SMTP Server: mail.atlantisnet.com Incoming POP3/IMAP Server: mail.atlantisnet.com If you had to make the server [...]

01 11, 2008

Slow Connectivity

By |2015-04-27T03:03:30+00:00January 11th, 2008|News|Comments Off on Slow Connectivity

We were notified of an issue at 7:37 AM Pacific Time that some customers were experiencing slow network connectivity and in rare cases a loss of network connectivity for brief periods of time. Working with our upstream Internet provider, we were able to isolate the issue to a specific switch on a border router within [...]

10 19, 2007

Mail Server Outage

By |2015-04-27T03:03:24+00:00October 19th, 2007|News|Comments Off on Mail Server Outage

At 11:52 AM PST we lost our primary E-mail server for the sending (SMTP) and receiving (POP3/IMAP) of E-mail. We have diagnosed the problem with Dell technical support and they have dispatched a technician with parts to resolve the issue. The technician is scheduled to arrive by 6 PM today. Until the server is back [...]

10 6, 2007

Power Issues at Costa Mesa NOC

By |2017-01-27T00:25:09+00:00October 6th, 2007|News|Comments Off on Power Issues at Costa Mesa NOC

At approximately 9:15 AM PST we lost power to 8 servers hosted in our Costa Mesa facility. This power failure is localized to a specific power distribution unit located within a single rack at the facility and is not building or facility wide. This post will be updated with the latest developments. Please check back [...]

05 21, 2007

Advanced Anti-SPAM Service Available

By |2017-01-27T00:25:10+00:00May 21st, 2007|News|Comments Off on Advanced Anti-SPAM Service Available

Atlantis International, LLC and MX Logic have partnered together to provide advanced anti-spam E-mail filtering. Here is what the system can do: * Advanced Spam Blocking - Proven effective in blocking over 99 percent of all spam. - System combines the most effective spam-fighting techniques. - Continually updated to defend against the latest spam threats. [...]

05 19, 2007

We’re Moving on Up!

By |2017-01-27T00:25:10+00:00May 19th, 2007|News|Comments Off on We’re Moving on Up!

Atlantis International, LLC (AtlanisNet) is moving to a new facility located in Costa Mesa, CA. Our primary telephone number and toll-free number will not change. However, we do have a new fax number. Please visit our contact us page for our updated information.

03 31, 2007

Power Issues at Costa Mesa Facility

By |2015-04-27T03:03:06+00:00March 31st, 2007|News|Comments Off on Power Issues at Costa Mesa Facility

At approximately 15:30 PST we lost power to all equipment hosted in our Costa Mesa facility. This power failure is localized to specific cabinets at the facility and is not building wide. We are working with engineers to resolve this issue as soon as possible. This post will be updated with the latest developments. Please [...]

03 14, 2007

RBL: Blackhole.SecuritySage.com Offline

By |2015-04-27T03:03:00+00:00March 14th, 2007|News|Comments Off on RBL: Blackhole.SecuritySage.com Offline

This morning one of the Real-time Blackhole Lists ("RBL") we use to help filter inbound E-mail for SPAM was taken offline. The specific RBL was blackhole.securitysage.com. Apparently this domain name expired and was not renewed. Our gateway server than started to reject some inbound mail because it was unable to reach this RBL. We have [...]

03 8, 2007

Verizon DSL Customers

By |2015-04-27T03:02:55+00:00March 8th, 2007|News|Comments Off on Verizon DSL Customers

We have been made aware that certain customers are unable to reach our network. So far these customers all have DSL service through Verizon. We are unsure if this new issue is related to the issues from the last few days. This could also be an localized issue with Verizon customers only. We are current [...]