n order to help prevent a similar issue from happening again, Atlantis International, will be performing a hardware upgrade tomorrow. We will be replacing our current Cisco router with a new model. We do not know the exact time of the upgrade since we are waiting for an overnight DHL shipment, but expect it to [...]
We have received confirmation that MegaPath will perform their emergency maintenance. However, it is not scheduled for late Tuesday night but instead very early Wednesday morning. Below is a copy of the E-mail we received. They have also asked that we perform some additional tests with them this afternoon. Therefore we will be bring up [...]
Cause of Network Outage Identified? One of our attempts to get action on this issue has paid off. We have been contacted, and are working with, an extremely knowledgeable network engineer about our circuit. The engineer has determined that a routing issue with one of their core routers may be causing our issue. Unfortunately this [...]
All servers hosted in our Santa Ana and Costa Mesa facility are now accessible on the Internet. We have been communicating constantly with MegaPath concerning our connectivity issue. They have assure us that our issue has been escalated to management, a senior engineer has been paged and that our ticket has been escalated to the [...]
Late last night we installed a new DNS server in our Costa Mesa facility and all users hosted in that facility should have full service within a couple of hours. Also, customers who host their DNS with us and use external servers should be able to access these external servers within a couple of hours. [...]
Early this morning we experienced a partial Internet outage. Our upstream provider MegaPath Networks, stopped forwarding traffic to us via one of our Internet circuits. Our other circuit supplied to us by Earthlink, Inc. was unaffected. This lead to approximately 50% of our visitors to not be able to access our network (visitors coming in [...]
Email Server Update All queued E-mail messages from 8:30 AM PST have been delivered to user's mailboxes. Although we strive to make sure our systems are up 100% of the time, sometimes events happen which are beyond our control. We believe our uptime percentage is one of the best in the industry. The last unplanned [...]
Mail Service Restored All E-mail services have been restored as of 2:15 PM PST. Thank you again for your patience. Mail Service Down We are currently experiencing an issue with one of our mail servers (mail.atlantisnet.com). At this time, the server is unable to process outgoing SMTP mail and incoming POP3/IMAP mail. We are working [...]
Atlantis International has installed an online support ticketing system (SmarterTicket) in order to better serve our current and future customers. This system will accept requests via E-mail or through an online web interface. All requests will be assigned a unique ticket number for tracking purposes. All correspondence and even ticket resolutions are permanently stored and [...]
In an effort to reduce SPAM mail received by our customers, Atlantis International is beta testing a new advanced anti-spam E-mail server. This new server filters on numerous criterias. Early tests show a decline of SPAM by 80-95%. We hope to have the new server fully online for all our customers in March, 2004. This [...]